Terms and Conditions
By using this website and purchasing from HydrateGear, you agree to the following terms and conditions:
Overview
This website is operated by Hydrate General Trading L.L.C ("HydrateGear", "we", "our", or "us"). These Terms and Conditions apply to all users of the site and all purchases made through it.
Eligibility
To use this site and place orders, you must be at least 18 years old or have the permission of a legal guardian.
Product Information
We strive to display accurate product descriptions, images, and pricing. However, errors may occur. HydrateGear reserves the right to correct any errors and update information at any time without prior notice.
Order Acceptance
All orders are subject to acceptance and availability. We reserve the right to cancel or refuse any order for any reason, including suspected fraud or pricing errors.
Pricing and Payment
Prices are listed in AED (United Arab Emirates Dirham) unless otherwise stated. Full payment must be made at checkout. We accept major credit/debit cards and other approved payment methods listed on the website.
Shipping and Delivery
Orders are processed within 1 business day and typically delivered within 2–3 business days within the UAE. Delays may occur due to external factors outside our control. See our [Delivery Policy] for more details.
Returns and Refunds
HydrateGear offers refunds in the form of store credit only for items received damaged. Customers must report the issue within 3 days of delivery with photo proof and full contact details. Read our [Refund Policy] for full conditions.
Intellectual Property
All content on this website, including product images, designs, text, and branding, is the property of HydrateGear and may not be used, copied, or reproduced without written permission.
User Conduct
You agree not to misuse the website or use it for unlawful purposes. HydrateGear reserves the right to suspend or terminate accounts found in violation of these Terms.
Limitation of Liability
HydrateGear is not liable for any indirect, incidental, or consequential damages related to the use of our website, services, or products. Use of our products is at your own risk.
Privacy
We collect and use your personal information in accordance with our [Privacy Policy]. By using this website, you consent to such collection and use.
Governing Law
These Terms and Conditions are governed by the laws of the United Arab Emirates. Any disputes shall be resolved through the UAE courts.
Contact Us
For questions about these Terms, please contact us at: support@hydrategear.com
Contact Us