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Find answers to common questions about our products, shipping, and services
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Q1
What are Hydrate bottles made of?
Answer:
All Hydrate bottles are made from premium SUS304 stainless steel, the same grade food-grade applications. It’s BPA-free, non-toxic, and built for long-lasting performance.
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Q2
What is Hydrate?
Answer:
Hydrate is a lifestyle brand built for motion. From bottles that go everywhere to gym bags that carry it all, everything is designed to move with you. Clean lines, smart details, and no wasted space. It’s not just what you carry. It’s how you carry your day.
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Q3
What makes Hydrate products different?
Answer:
Every Hydrate product is designed to do more with less. Thoughtful details, durable materials, and clean design that fits any lifestyle. No gimmicks. Just everyday essentials that work better.
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Q4
Can I customize my Hydrate product?
Answer:
Not yet, but it’s coming. We’re working on limited drops and personalization options soon. Until then, pick your color, own your style, and stay hydrated your way.
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Q5
Where can I buy Hydrate products?
Answer:
Hydrate products are available exclusively through our official website. At the moment, we do not sell through any third-party retailers. For the latest collections, visit our online store.
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Q6
Are Hydrate bottles rust-proof?
Answer:
Hydrate bottles are rust-resistant but not rust-proof. Proper care prevents discoloration or surface marks. Always rinse and air-dry with the cap open after use.
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Q7
My bottle shows a light brown mark inside. Is that rust?
Answer:
No that’s not rust. It’s usually coffee, tea, or mineral residue from water. It can be removed by adding 1 tsp baking soda + a splash of white vinegar, letting it foam, then rinsing thoroughly.
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Q8
Can I store liquids in the bottle overnight?
Answer:
We recommend not leaving liquids such as coffee, tea, or juice inside overnight. While stainless steel is corrosion-resistant, prolonged exposure to acids and minerals can leave stains over time.
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Q9
Can I put my Hydrate bottle in the dishwasher?
Answer:
We recommend hand washing only to preserve the finish and insulation performance. Use mild soap and warm water avoid bleach or abrasives.
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Q10
Can I put my Hydrate bottle in the freezer or microwave?
Answer:
No, freezing can damage the insulation, and stainless steel should never go in a microwave.
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Q11
How should I store my Hydrate bottle when not in use?
Answer:
Store it dry and open. After cleaning, keep the lid off to allow air circulation. This prevents moisture buildup, odors, and microbial growth.
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Q12
Are Hydrate bottles certified for safety?
Answer:
Yes, Every Hydrate bottle is lab-tested and holds a Certificate of Conformity issued by the UAE Ministry of Industry & Advanced Technology (MOIAT) meeting strict safety and material standards.
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Q13
Why should I choose Hydrate?
Answer:
Hydrate bottles combine quality materials, functional design, and long-lasting durability.
They’re built for everyday use at work, in the gym, or outdoors and maintain their performance over time.
Hydrate is about reliability, made to handle real life, every day.
They’re built for everyday use at work, in the gym, or outdoors and maintain their performance over time.
Hydrate is about reliability, made to handle real life, every day.
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Q14
Why should I choose Hydrate?
Answer:
Hydrate bottles combine quality materials, functional design, and long-lasting durability.
They’re built for everyday use at work, in the gym, or outdoors and maintain their performance over time.
Hydrate is about reliability, made to handle real life, every day.
They’re built for everyday use at work, in the gym, or outdoors and maintain their performance over time.
Hydrate is about reliability, made to handle real life, every day.
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Q15
How should I clean and wash my Hydrate bottle?
Answer:
For daily cleaning, wash your Hydrate bottle using warm water and mild soap.
Use the soft side of a sponge or a soft bottle brush to avoid scratching the inner or outer surface.
Do not use steel wool, abrasive pads, or rough scrubbers as they can damage the protective finish and affect the appearance.
Before washing, remove the silicone piece inside the lid to ensure a proper clean and prevent buildup of residue or odor. Make sure it is completely dry before placing it back.
Rinse the bottle thoroughly and let it air-dry with the lid open.
For deep cleaning:
Add 1 teaspoon of baking soda and a splash of white vinegar, let it sit for 20–30 minutes, then rinse well.
Use the soft side of a sponge or a soft bottle brush to avoid scratching the inner or outer surface.
Do not use steel wool, abrasive pads, or rough scrubbers as they can damage the protective finish and affect the appearance.
Before washing, remove the silicone piece inside the lid to ensure a proper clean and prevent buildup of residue or odor. Make sure it is completely dry before placing it back.
Rinse the bottle thoroughly and let it air-dry with the lid open.
For deep cleaning:
Add 1 teaspoon of baking soda and a splash of white vinegar, let it sit for 20–30 minutes, then rinse well.
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